All returned merchandise must be accompanied by an approved Return Merchandise Authorization (RMA) number. Please contact your Hush Pleasure representative to request the RMA.
Unauthorized returns may be returned to customer at customer’s expense, or subject to additional restocking fees and freight to be paid by customer.
Defective Merchandise may be returnable with prior authorization only within 14 days of delivery date. Defective product, properly noted damaged product and returns that are the result of a Hush Pleasure's error may be returned at Hush Pleasure's expense and for a full credit, subject to the other provisions of this policy.
Defective Packaging: Hush Pleasure will provide replacement boxes as needed to the customer when available.
Merchandise: Non-defective returns will incur a 15% restocking fee and must be returned within 14 days of delivery date. Returns for credit must be in resalable condition which will be determined upon receipt.
The following conditions will not be considered for return:
- Used products
- Special or custom products made to customer specifications
- Products returned in altered or damaged packaging.
- Issuance of RMA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.
Damages: Customer must notify Hush Pleasure of any damages in transit within three (3) business days of receipt, or Hush Pleasure will hold no obligation to process credit or arrange for product replacement.
Products Shipped in Error by Hush Pleasure: Customer must notify Hush Pleasure of any shipping errors or disputes within three (3) business days of receipt. Products shipped in error by Hush Pleasure are freely returnable for full credit, provided that such returns are made within (14) days of delivery date.